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Case study / Partner experience

One login for a national partner program

A national program for professional and retail partners, rebuilt around one front door.

One login connects application, learning and ordering, with English and French access.

One login

A single front door

EN / FR

A complete experience

164

Partners at cutover

Cutover figures: 164 partners and 163 store locations. These are delivery figures, not current programme size.

Before

What was getting in the way

  • Partners moved between separate sites, each with its own login, to apply, train, get listed and order.
  • Partner information was spread across several tools.
  • French-speaking partners did not get a complete experience.

After

What changed

  • One front door and one password for every partner.
  • The full experience in English or French.
  • Partner records and store locations in one place.

Inside the work

From diagnosis
to delivery.

Open each step for the decisions, sequence and implementation details.

The partner experience crosses several business functions. An application, an approval, a training resource and a store account should feel like parts of one programme.

Understand

Mapped every site, login and form a partner touched, and the systems behind each one.

Prioritize

One login first, tied to the wholesale store’s existing accounts so partners never manage a second password. Then the store locator. Then the full French version.

Implement
  • One portal for application and approval, training, product knowledge, store locator listing and the link to the partner’s store.
  • Single sign-on from the wholesale store.
  • A complete French version of the portal.
  • One cutover that moved 164 partners and 163 store locations into the portal, with the old system kept intact until the new one was verified.

The useful lesson

What to take from this

The cutover moved 164 partners and 163 store locations. These are the delivery figures, not a statement of current programme size. The old system remained intact until the new one was verified.

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